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On Your Marks: Timely Feedback
How do we decide on the timeliness of feedback?
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by Bradford Research School
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I often use the pre-mortem strategy as a means to identify potential barriers in implementation. It’s a collaborative approach, where different stakeholders outline all the ways that something might go wrong (or rather has gone wrong, imagining a disastrous outcome1). Once you have this in place, you plan implementation activities designed to mitigate against disaster and tackle some of these barriers.
In this blog I’m going to propose a new technique, a useful counterpart to the pre-mortem, one we might call the ‘pre-vita’.2 In this approach we still reflect before implementation, but here we identify the enabling factors that already exist – those that can make something come to life and thrive.
Starting with enablers
Beginning with the enablers rather than the barriers allows us to celebrate where implementation has been successful in the past, and we can lean into this. We should be looking for:
People who enable change
There are different ways that we can ‘do’ change. We can do change to people, we can do change for people, we can do change with people, and we can have change that’s done by people. In my 30 years, the one thing that I have learned, more than any other, is that if you do change with people or by people, it’s so much more successful than if you do change to people or for people.
This quotation from Helen Bevan resonates with me because implementation has to be a collaborative process, and it will succeed or fail based on who is involved. While there are many barriers that might arise when we consider people (capacity, knowledge, motivation), I always find that people bring so much to the process, far more than a job title or role.
People bring:
Our schools are full of people with a wealth of expertise. I wonder how much of this remains untapped in the process of change. For example, when people move roles, they still have the existing expertise from previous roles. We can still use it. It may be closer to hand than we realise. See our blog on engaging people for more.
Structures that enable change
When we reflect solely on the barriers to implementation, we end up trying to come up with new structures to make things work. Shiny new processes or artefacts have a magnetic attraction. We feel duty bound to generate. When we start, instead, with enabling structures, we ask: what do we already have in place that will help make this a success? According to the EEF’s implementation guidance, structures can be:
Many of these things are well-established, well understood, so they can be enablers as well as barriers. They can give us a smoother run-way or fertile field. Using our example of implementing coaching trust-wide at Dixons, we know our most important enabling structure is our timetable; it literally enables our coaching meetings and protects them in the day-to-day.
We should never ignore the barriers to implementation, but solutions often already exist. Try a pre-vita to bring them to the fore.
1The most impactful pre-mortem will follow this approach as advocated as a method of risk assessment by Dr. Gary Klein.
2Thanks to Mark Miller for coining the pre-vita phrase.
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